Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how EVER and EVER MERCHANT ("we", "us", or "our") collect, use, store, share, and protect your personal information when you use our mobile applications, websites, and associated cloud grocery delivery services. By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

We only collect information necessary to fulfill grocery orders, authenticate users, and manage merchant partner services:

📍 Prominent Disclosure: Location Data Usage

Our applications (EVER and EVER MERCHANT) access location data only when you actively use features requiring geographic precision:

• Nearby Store Discovery: To identify which grocery store services your specific residential PIN Code.
• Delivery Distance Calculation: To compute fair delivery charges based on road distance.
• Driver & Order Navigation: To ensure grocery orders reach the correct residential destination.

* Location data is never shared with third-party advertisers or data brokers.

3. How We Use Your Information

• Authentication & Security: Secure One-Time Password (OTP) verification via SMS.
• Order Fulfillment: Processing, packing, and dispatching monthly grocery items directly to your address.
• Customer Support: Resolving order inquiries, refunds, and delivery schedule updates.
• Service Improvements: Optimizing inventory availability and app performance.

4. Third-Party Service Providers & SDKs

We work with industry-standard, secure infrastructure partners to operate our services:

• Google Maps Platform: For map rendering, reverse geocoding, and address validation.
• Amazon Web Services (AWS EC2, RDS, S3): For secure cloud hosting, encrypted database storage, and media delivery.
• 2Factor SMS Gateway: For delivery of SMS OTP authentication messages.

✓ We do NOT sell, rent, or trade your personal data to any external advertising agencies.

5. Data Security & Retention

All data transmitted between our mobile applications and cloud servers is protected using Transport Layer Security (TLS/HTTPS 256-bit encryption). Data is stored in secure, access-restricted databases. We retain user order data only as long as necessary to provide service history and comply with legal tax obligations.

6. User Rights & Account / Data Deletion Policy

In accordance with Google Play User Data Policies, every user has the absolute right to request the deletion of their account and all associated personal data at any time:

1. In-App Deletion: Go to Account Tab > Edit Profile > Delete Account to instantly wipe profile and contact details.
2. Direct Web/Email Request: Send an email from your registered phone number or email address to monthlygrocery7@gmail.com with the subject line "Account Deletion Request".

Upon receiving your request, all personal identifiers, saved addresses, and active sessions will be permanently purged from our databases within 48 hours.

7. Children's Privacy

Our services are intended for adults aged 18 and older who manage household grocery purchases. We do not knowingly collect or solicit personal information from children under the age of 13.

8. Contact & Grievance Officer